FOR-PD Help Desk Assistant
The Florida Online Reading Professional Development (FOR-PD) Project is seeking a team-oriented individual for the part-time Help Desk Assistant position.
Position Title: Help Desk Assistant, OPS
Reports to: Technology Specialist
Pay: $10 per hour
Hours: 20 hours per week
Responsibilities:
- Provides technical assistance to participants and facilitators of the FOR-PD course through inbound calls, instant messages, chat, and emails.
- Logs all information regarding calls, instant messages, chats, and emails into a database.
- Assists Technology Specialist with maintaining support sections of the FOR-PD course (this includes: troubleshooting/tutorial guides and Lesson 1).
- Assists Technology Specialist with developing and maintaining FOR-PD website pages.
- Under the direction of the Technology Specialist, provides technical support to FOR-PD office staff. This includes installation of software, troubleshooting, maintenance, and moving/setting up office systems.
- May assist Technology Specialist with monthly technology chats.
- Assists project staff with graphic design work and printing.
- Other duties as seen fit by Technology Specialist
Required Experience/Education:
- Experience with Macromedia Dreamweaver required
- Experience with Microsoft Office suite required
- Customer service skills and/or experience required
- General troubleshooting experience (software and hardware) required
- Experience with Adobe PhotoShop and Illustrator is helpful, but not necessary
- Knowledge of Mac systems is helpful
Contact Information:
If interested, please contact Melanie Edwards at 407-207-4962 or via email at meedward@mail.ucf.edu.
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